Last Updated: July 2026
At PURE BATCH (purebatch.ae), we take pride in roasting and delivering the finest specialty coffee across the United Arab Emirates. We strictly adhere to UAE Consumer Protection Laws (Federal Law No. 15 of 2020) to ensure a transparent, secure, and reliable shopping experience.
1. Coffee Beans (Perishable & Custom Goods)
Because freshly roasted coffee is a perishable food product:
- Change of Mind: We cannot accept returns, refunds, or exchanges on whole bean or ground coffee if you change your mind or select the wrong grind size by mistake.
- Flavors: We cannot offer refunds based on personal taste preferences.
2. Damaged, Defective, or Incorrect Orders
If you receive an incorrect item, or if your package arrives damaged or defective, we will arrange a replacement or issue a full refund at no additional cost.
- Reporting Window: Please notify us within 7 days of delivery.
- Condition: The coffee packaging must remain unopened, untampered, and in its original sealed condition.
- How to Submit a Claim: Send your Order ID along with clear photo/video evidence of the issue to
headcoffee@purebatch.aeor via WhatsApp at+971 52 599 4787.
3. Order Cancellations & Refund Processing
Cancellations: Orders can be cancelled free of charge before dispatch. Once handed to the courier, orders cannot be cancelled.
Processing: Approved refunds will be issued back to your original payment method (Credit/Debit Card) within 5–7 business days. For COD orders, refunds will be processed via store credit or local UAE bank transfer.
4. Contact Pure Batch
If you have any questions or need help with an order, get in touch with us:
Location: Abu Dhabi, UAE
Website: purebatch.ae
Email: headcoffee@purebatch.ae
Mobile / WhatsApp: +971 52 599 4787 or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.